रिटर्न और एक्सचेंज

रिटर्न पॉलिसी और एक्सचेंज

सामान्य दिशानिर्देश:

At Matsya Vaahini Foods, we take special care in ensuring that your products are delivered to you in the best condition and on time by partnering only with courier companies of International repute.
• We offer free shipping on all prepaid orders and charge Rs.10 to 20 rs for COD orders PAN India.
• A weight based shipping cost is applicable/chargeable for International orders.
• Shipping charges may vary depending upon order volume and delivery location for International orders.
• Our courier partners deliver on working days, excluding Public Holidays.
• Order dispatch confirmation is notified by email as and when your order is dispatched from our warehouse.
• Shipping/Billing address - refers to where the product has to be shipped/billed and therefore you are requested to mention your complete address with pin/zip code and a working phone number.
• Orders are shipped directly from Kashmir.
• To know more about your country specific shipping charges or for any other clarity you can drop a mail at info@matsyavaahinifoods.com

क्राफ्ट रिटर्न पॉलिसी:

We at Matsya Vaahini Foods.com believe in providing a delightful experience to our customers. We serve you with the best of Fresh Meat and best Kashmiri Based products.
• You must inform us about your return within 7 days from the date of delivery at info@matsyavaahinifoods.com
• In case the product you receive is damaged or with any quality issues, reach back to us & we will arrange a reverse pickup of the product subject to need for the pickup and reverse pickup service available for your address/pin code.
• The product should reach us in its original condition without any damage or any other kind of tampering.
• The product should be returned in a well packed box so as to avoid any damage in the transit & with complete labelled address.
• Reverse pickup is not available for International orders. In such cases the reverse pickup is to be arranged by the customer itself at their own cost involved.
In this scenario, your returns are not accepted
• The product is damaged or has been tampered with in any way.
• The product has been used, worn, washed or changed in any other way.
• Crafts are prone to a slight variation in the design, colour and pattern work; therefore we may not be able to refund your order if the same are your criteria for making a return.
• Enquiry about any doubts that you may have regarding the products before going for the final purchase may be asked at Info@matsyavaahinifoods.com and have all your doubts instantly.
• The products are of standard quality but not to your personal liking in terms of taste and colour.

खाद्य (गोरमेट) ऑर्डर:

• For return of gourmet foods, you must inform our delivery boy immediately upon delivery about the reason for return at info@matsyavaahinifoods.com.
• No stocking fee applicable for food return.
• All food items to be returned must be unused, unopened untampered and must be dispatched back within same time only.

ऑर्डर रद्दीकरण:

If you wish to cancel your order with us please note:

• The order can only be cancelled if and only if it has not already been shipped.
• Once the order has been shipped from our warehouse, you will not be entitled for any refund and it will become a return on your side.
• The ‘Made to Order’ and other “Customized orders” are in no way eligible for cancellation.
• For any cancellation related queries, reach us at info@matsyavaahinifoods.com

उत्पाद अस्वीकरण:

Most of the products on matsyavaahinifoods.com are handmade; hand woven and intricately crafted, as such there may be variations in colour and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, colour settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using.

Address to be specified on return shipments.

रिटर्न विभाग
मुख्य कार्यालय
Matsya Vaahini Foods
Khanyaar, Srinagar, Jammu and Kashmir 190003
Phone: +91 962225556
Email: info@matsyavaahinifoods.com